Privacy Policy

Introduction

Welcome to w778. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in clear, plain English how w778 collects, stores, uses, and shares your personal information when you visit our website at https://w778.ws, register an account, make a deposit, play games, or contact our support team.

By accessing or using the w778 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy applies to all users of w778, including players based in Dhaka, Chittagong, Sylhet, Khulna, and all other cities and districts across Bangladesh.

Our Privacy Commitments

Information We Collect

w778 collects personal information in several ways depending on how you interact with our platform. We only gather the information that is reasonably necessary for us to provide our services securely and effectively.

Registration and Account Information

• Full name, date of birth (we require players to be 21+ only), and gender
• Email address and mobile phone number (used for account verification and support)
• Username and encrypted password credentials
• Residential address and city (e.g. Dhaka, Chittagong, Rajshahi) for KYC compliance

Financial and Transaction Information

• Payment method details such as bKash wallet number, Nagad account, Rocket account, or Upay reference
• Deposit and withdrawal transaction history including amounts in BDT and timestamps
• Bonus and promotional campaign redemption records

Technical and Usage Data

• IP address, device type, operating system, and browser information
• Pages visited, time spent on each section, game sessions, and click patterns
• Cookies and session tokens used to maintain your login state and improve site performance

How We Use Your Information

The information we collect from you is used exclusively in connection with delivering and improving the w778 service. Specifically, we use your data to:

• Create, verify, and manage your w778 player account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods
• Deliver personalised promotions, bonus offers, and game recommendations relevant to your preferences
• Respond to support requests, complaints, and enquiries through our customer service team
• Fulfil responsible gaming obligations, including enforcing self-exclusion and deposit limits
• Detect, investigate, and prevent fraudulent activity, money laundering, and account abuse

Sharing Your Information

w778 does not sell your personal data. We may share limited information with trusted third parties only in the specific circumstances described below. In all cases, third parties are contractually obligated to process your data only for the stated purpose and in accordance with applicable data protection standards.

Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction data with payment service providers such as bKash, Nagad, and Rocket. These providers operate under their own privacy policies and are responsible for the security of transactions processed through their respective systems.

Technology and Service Partners

We work with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver games on our platform. These providers may receive anonymised or pseudonymised gameplay data for game integrity and fairness auditing purposes. No directly identifiable personal information such as your full name or payment details is shared with game providers.

Legal and Regulatory Requirements

w778 may disclose personal information if required to do so by law, by a court order, or by a legitimate request from a law enforcement authority. We will only disclose the minimum data necessary to comply with such requirements and will inform you of any such disclosure where we are legally permitted to do so.

Cookies and Tracking Technologies

w778 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and gather anonymous analytics data about how our site is used. We use three main categories of cookies:

• Essential cookies — required for the site to function correctly, including maintaining your logged-in state and securing your session
• Performance and analytics cookies — help us understand which pages and features are most popular so we can improve user experience
• Preference cookies — remember your language, display settings, and any personalisation choices you have made on the site

You may disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain features on the w778 platform, including your ability to stay logged in between sessions.

Data Retention

w778 retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. If you close your account, we will retain certain data for a minimum period following closure where we are required to do so for legal, regulatory, or fraud-prevention purposes.

Transaction records, including deposit and withdrawal history, are kept for a minimum of five years in accordance with standard financial record-keeping practices. After this retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.

Your Rights

As a user of the w778 platform, you have several important rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any data we hold about you is inaccurate or incomplete, you may ask us to correct it
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data
• Right to restriction — you may ask us to limit processing of your data in certain circumstances
• Right to object — you may object to us processing your data for direct marketing purposes at any time

To exercise any of the rights listed above, please contact our data team directly at [email protected]. We will respond to all verified requests within 30 days. There is no charge for making a data rights request.

Data Security

w778 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data fields, role-based access controls restricting who within our organisation can view player data, and regular security audits of our platform infrastructure.

Despite our best efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee its absolute security. We encourage all players to use a strong, unique password for their w778 account and to keep their login credentials confidential at all times.

Payment and Financial Data

When you make a deposit or request a withdrawal on w778, your payment is processed through your chosen payment provider — bKash, Nagad, Rocket, Upay, or another supported method. w778 does not store your full bKash wallet PIN, Nagad mobile banking password, Rocket credentials, or card CVV numbers on our servers. Payment transaction references and amounts are stored solely to maintain accurate account ledgers and resolve any deposit or withdrawal disputes.

Children's Privacy

w778 is strictly an adult platform intended for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will promptly delete that information from our records and close any associated account. If you believe a minor has registered on the w778 platform, please notify us immediately at [email protected] so we can investigate and take appropriate action.

Changes to This Privacy Policy

w778 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active users via email or a prominent in-platform notice. Your continued use of the w778 platform after any changes are published constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. Previous versions of this policy are available on request by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way w778 handles your personal data, our team is here to help. We take all data privacy enquiries seriously and aim to provide a clear, helpful response within a reasonable timeframe.

You can reach us by email at: [email protected]